For your convenience, consultations are by appointment and a wide range of appointment times are available throughout the week and weekends. Please telephone the surgery of your choice to check times and availability.

If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity. If you would like an appointment with a specific vet please ask and we will always try our best to accommodate.

Home Visits

In certain circumstances, a home visit may be appropriate and we can accommodate this. There is a charge for this service. Please call any of our surgeries to discuss arranging this.

Telemedicine        Pre-issue of Animal Health Certificate.

If you are planning on travelling abroad with your pet and require an Animal Health Certificate you will be asked in the first instance to attend a telephone consultation with one of our qualified OV vets.  The Animal Health Certificate requirements vary from country to country and the pre-issue consultation helps us to determine your pet’s exact requirements.

Telemedicine        Nutrition Consults

Your vet may refer your pet for a nutritional consultation.  Certain illnesses can be significantly improved by addressing specific dietary needs and in some situations this can dramatically increase life expectancy.  At present these are conducted remotely by our Head Nurse Megan Everett and RVNs Zalatia Copley and Maria Fox who have all completed the Hills Nutritional Ambassador certificate.  To book a nutritional consultation please email

Telemedicine       Fear Free Consults

If your pet finds visits to the veterinary practice stressful and intimidating, we offer consultations with Fear Free Certified nurse Megan Everett, who can advise on fear free measures including transport, pre-appointment medications and distraction techniques.  To book a Fear Free consultation, please contact

Head Nurse Megan Everett BSc RVN DipHECVN DipAVN(SA):

  • Hills Nutritional Ambassador
  • Fear Free Certified Professional.

Veterinary Nurse Zalatia Copley FdSc RVN

  • Hills Nutritional Advisor