The Service Charter outlines how we aim to treat our customers – which means anyone who requires a service from us including members of the public and professional colleagues.

Our customers can expect:

  • A Practice that is clean, well maintained and well presented.
  • A helpful and well-informed personal service with attention to detail.
  • To be kept informed regarding your pet’s care and treatment options.
  • A named individual to deal with any complaints.
  • A response to any verbal complaints the same or next working day and to written complaints within one week.
  • For us to say sorry when we are wrong and put it right where we can.
  • For us to use customers’ feedback to improve our service.
If you find that we fall short of these aims, we would like to hear about it, so that we can continue to improve please contact on This email address is being protected from spambots. You need JavaScript enabled to view it.

Chantry Vets Terms and Conditions (click here)


                                            "A Passion for Pets and their People"